Madina Medical Complex, Sargodha

At Madina Medical Complex, Sargodha, we are committed to providing safe, compassionate, ethical, and high-quality healthcare to every patient. We believe that well-informed patients and their families play an important role in achieving the best possible healthcare outcomes.

This guide has been prepared to help patients and their attendants understand their rights, responsibilities, hospital procedures, and important information regarding their care and stay with us.

Patient Rights

Every patient receiving healthcare services at Madina Medical Complex, Sargodha has the right:

• To receive respectful, compassionate, and dignified care without discrimination.
• To have their personal and medical information treated with privacy and confidentiality.
• To receive clear and understandable information about their illness, diagnosis, treatment options, and expected outcomes.
• To be informed about the benefits, risks, and reasonable alternatives related to their treatment or procedure.
• To ask questions and receive appropriate answers regarding their medical condition and treatment plan.
• To request a second medical opinion regarding their diagnosis or recommended treatment.
• To participate in decisions concerning their healthcare and treatment.
• To involve a family member or designated representative in healthcare discussions and decisions, where appropriate and with the patient’s consent.
• To accept or refuse medical or surgical treatment after being informed about the possible consequences, except where otherwise required by law or emergency medical circumstances.
• To receive care in a safe environment free from abuse, harassment, neglect, or unnecessary harm.
• To be informed, whenever possible, about any unexpected or significant changes in their condition or treatment outcomes.
• To receive effective communication and information in a manner appropriate to their level of understanding.
• To know the identity and professional role of the healthcare professionals involved in their care.
• To raise concerns or complaints regarding the services provided and receive appropriate guidance on the complaint process.

Patient Responsibilities

To help us provide safe and effective healthcare, patients and their attendants are expected to:

• Provide accurate, complete, and up-to-date information about medical history, allergies, medications, previous treatments, and other relevant health information.
• Inform healthcare providers about any changes in the patient’s condition.
• Ask questions whenever any aspect of the illness, treatment, medication, or procedure is not clearly understood.
• Follow the agreed treatment plan and instructions provided by doctors and healthcare professionals.
• Inform the healthcare team if they are unable or unwilling to follow the recommended treatment plan.
• Treat doctors, nurses, staff, other patients, and attendants with courtesy and respect.
• Respect hospital property, facilities, equipment, and the privacy of other patients.
• Follow hospital rules, safety procedures, visiting policies, and other applicable regulations.
• Avoid any behavior that may compromise the safety, comfort, or well-being of other patients or hospital staff.
• Provide the necessary billing, payment, insurance, or other required information accurately and in a timely manner.
• Clear hospital dues according to the applicable billing procedures and payment policies.

Mutual Respect & Safe Healthcare Environment

At Madina Medical Complex, Sargodha, we believe that mutual respect is essential for creating a safe and healing environment.

All patients and their attendants are treated with courtesy, dignity, and respect. In return, we expect respectful behavior towards our doctors, nurses, healthcare professionals, staff members, and other patients.

Any form of verbal abuse, physical violence, harassment, threats, or deliberate damage to hospital property will not be tolerated. In case of serious misconduct or violation of hospital policies, the hospital reserves the right to take appropriate action in accordance with its policies and applicable laws, including involving relevant authorities where necessary.

Informed Consent

Before certain medical treatments, surgical procedures, investigations, or interventions, patients or their authorized representatives may be asked to review and sign relevant consent forms.

These forms are intended to ensure that the patient or authorized representative has been provided with appropriate information regarding the proposed procedure or treatment and has had the opportunity to ask questions.

We encourage all patients and attendants to read consent forms carefully and seek clarification from the relevant doctor or healthcare professional before signing. A signed consent form indicates agreement to the terms and information explained as part of the consent process.

Our goal is to maintain transparency and ensure that patients are appropriately informed before important healthcare decisions are made.

Designated Support Person

In certain situations, particularly during emergencies or when a patient is unable to communicate effectively, it may be necessary for the medical team to communicate with a designated family member or support person.

Patients and their families are encouraged to identify one primary contact person who can receive updates and communicate with the healthcare team when required.

Having a designated contact person helps ensure clear communication, avoids confusion caused by repeated discussions with multiple individuals, and allows our healthcare professionals to focus their time on providing timely patient care.

Billing & Financial Information

Madina Medical Complex, Sargodha follows established billing and pricing procedures for the healthcare services provided within the hospital.

• Applicable charges for hospital services, procedures, investigations, room categories, and other services are maintained according to the hospital’s approved tariff and billing system.
• Patients may inquire about applicable charges and estimated costs from the relevant hospital counter or authorized staff.
• Where possible, patients admitted for medical management, observation, or surgical procedures will be provided with an estimated cost based on the nature of treatment and expected duration of stay.
• Final treatment costs may vary depending on the patient’s medical condition, length of hospital stay, investigations, medications, procedures, room category, and any additional healthcare services required.
• Consultant fees may be billed separately or according to the applicable hospital billing procedure.
• In emergency situations, immediate medical care may be required before a complete financial estimate can be provided.
• If a patient’s condition requires transfer to another department, ward, room category, ICU, CCU, or another level of care, the applicable treatment costs may change. Patients or their designated attendants will be informed regarding relevant financial implications whenever reasonably possible.
• For detailed billing information, patients and attendants may contact the relevant Accounts or Billing Department.

We aim to maintain transparency and provide clear financial information to help patients and their families better understand the costs associated with their healthcare services.

Our Commitment to Your Wellness

At Madina Medical Complex, Sargodha, your health, safety, dignity, and well-being remain at the heart of everything we do.

Our team is committed to providing compassionate healthcare, clear communication, professional medical guidance, and a safe environment for patients and their families. By working together with mutual trust, respect, and cooperation, we strive to deliver the best possible care throughout your healthcare journey.